ABOUT US
At LEM Products, we’re committed to helping our customers take charge of their independence and provide for themselves. Whether you're processing your own meat, preserving food, or taking on new skills to become more self-reliant, we provide the tools and expertise you need to get the job done right. If you don’t find the answer you need here, our Customer Service team is ready to help you take the next step in your journey - give us a call!
CONTACT US
Address: 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011-9767
Phone: 877-536-7763
Email: contactus@lemproducts.com
FREQUENTLY ASKED QUESTIONS
Giveaway Terms and Conditions
Eligibility: Open to U.S. & Canada residents, age 18 or older. No purchase necessary.
Entry Period: Giveaway runs from Thursday, November 13, 2025 to Monday, December 15, 2025. Entries must be received by 11:59 PM EST on the end date.
Prize: One (1) winner will receive either a #12 BigBite® Meat Grinder or their choice of one (1) LEM product up to $600 retail value. Prize value may not be exchanged for cash or credit.
Winner Selection: Winner will be chosen at random from all eligible entries and notified by email. The winner must respond within 7 days to claim their prize or an alternate winner may be selected.
Limit: One entry per person. Duplicate entries will be disqualified.
General Conditions: LEM Products reserves the right to substitute a prize of equal or greater value, modify, suspend, or terminate the giveaway if necessary.
Privacy: By entering, you agree to receive marketing emails from LEM Products. You may unsubscribe at any time. Your information will never be sold or shared.
What holidays are we closed?
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
Why is a price different on the website than in the catalog?
LEM publishes the catalog once a year, occasionally, due to unforeseen circumstances, there are price increases from our vendors, and we must reflect this increase in our pricing. As a result, our website may show a different price than the catalog. So, prices are subject to change without notice.
How do you place an order?
We accept orders via our website, phone, mail and fax order. Contact our call center at 877-536-7763 to order by phone. You can mail in or fax an order form from our catalog.
How do you cancel an order?
Call our customer service department at 877-536-7763 to make a change to an order.
What payments do we accept?
We accept American Express, Visa, PayPal, MasterCard, Discover, Personal Check, Business Check, Cashier’s Check, and Money Order. Orders paid by personal checks may be held up to 10 business days until check is processed through your bank.
Where can you find our influencer application?
Our #LEMNATION page contains our influencer application as well as other helpful information from our influencers.
Do we have a store?
Our retail store is open Monday - Friday from 8am - 5pm. We are located at 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011.
What is the best way to order a part for your processing equipment?
Our LEM Workshop is the perfect place to shop parts as well as trouble shoot any issues, get tips and inspiration.
Are any items excluded from promo codes?
Yes. We do have some items that are excluded from promotions. Please check disclaimers for specific exclusions.
LEM gift certificates, LEM Products Bundles, Wellsaw #404, Roots & Harvest SafeCrates, parts, scratch & dent and refurbished products are not included in the majority of our promotions.
Can I use multiple promo codes?
Promo Codes:
No, only one coupon code can be applied per order. Promo codes cannot be applied to pending orders, previous orders, or combined with other discounts.
What method do we use to ship?
We use USPS and UPS.
How shipping is calculated?
How We Calculate Shipping:
Shipping charges are based on the total value of the merchandise in your order. With a rate based on the merchandise cost of goods.
| Cost of Goods | Shipping Cost |
| $1.00 - $15.00 | $5.95 |
| $15.01 - $25.00 | $7.95 |
| $25.01 - $50.00 | $8.95 |
| $50.01 - $75.00 | $10.95 |
| $75.01 - $110.00 | $11.95 |
| $110.01 - $175.00 | $13.95 |
| $175.01 - $225.00 | $14.95 |
| $225.01 - $300.00 | $15.95 |
| Over $300.00 | 7% of merchandise total |
Exceptions to Standard Rates:
Some products are excluded from the shipping rate due to size, weight, or special packaging requirements. Exceptions include but are not limited to:
- Table above does not apply or standard shipping rates do not apply for the product(s)
- The 7% rule for orders over $300 does not apply.
- Shipping for the entire order will be calculated using live carriers rate (UPS or USPS) at checkout.
This ensures accurate pricing based on package dimensions and weight.
Tracking & Delivery:
Once your order ships, you will receive an email with tracking information.
Tracking updates are provided directly by the carrier (USPS or UPS).
Notable Points:
- We cannot guarantee delivery dates or transit times once an order has been handed over to the carrier
- Carrier Delays caused by weather, routing, volume or operational issues are outside of our control.
- We cannot re-ship orders that have already been shipped according to our system.
- If delivery issues arise, we will assist with tracking and start and investigation with the carriers if necessary.
How is shipping outside the 48 Continental USA handled?
Customers outside the 48 contiguous states have the option to ship via UPS. Shipping is based on actual weight and size of the package. Shipping fees paid to LEM do not include any charges or fees that may be incurred such as: customs fees, border fees, duties or brokerage fees. Hawaii, Alaska, and Canada are excluded from free shipping promotions.
How do you return an item?
LEM offers a 30-day money back guarantee. If you are not satisfied with your LEM product, please contact us to discuss your return. Shipping fees are not refundable. Customer Service is available Monday - Friday, 8am - 6pm ET at 877-536-7763.
Where is your order?
Order tracking is accessible at the top and bottom of this webpage.
What kind of warranty do we offer?
All LEM products carry a one-year warranty unless stated otherwise. If you purchased your product from one of our retail partners, please register your warranty information at the top and bottom of this page.
How do I change my address on my customer account?
In your Customer Account, navigate to “Addresses”, select “Edit” and edit your address.
How do you remove yourself from our mailing list?
If you would like to be removed from our mailing list, email your request to contactus@lemproducts.com. Please make sure you include your name and entire address so that the correct address is removed from our mailing list. You could also contact us at 877-536-7763 and ask to be removed from our list. Our Customer Service Representatives will be happy to assist you.
How do I reset my password?
On the customer log in page, type in your email and select “Forgot Password” follow the prompts to successfully reset your password. If you do not know your email or cannot access your email contact our customer service team at 877-536-7763 for further assistance.
Where can I find troubleshooting information?
Our LEM Workshop is the perfect place to shop parts as well as trouble shoot any issues, get tips and inspiration.
Where can you find how-to videos?
Our LEM Workshop is the perfect place to shop parts as well as trouble shoot any issues, get tips and inspiration.