We do our best to make sure you'll be satisfied with every purchase. However, should any item fall short of your expectations, you may return it to us within 30 days of purchase for a refund or replacement.

What Do We Cover?

We back all LEM Products with our 30 Day Money Back Guarantee - except food items and DVDs. Food items do include, but are not limited to: Backwoods Seasonings, Sausage Casings, High Temperature Cheese, etc.

How to Return an Unsatisfactory Product to LEM

Any item that is deemed unsatisfactory by the customer may be returned within 30 days of purchase. If you have a product you would like to return through LEM's Guarantee, you must contact our Customer Service Team to request a return authorization at 1-877-336-5895. Absolutely NO returns will be granted without prior authorization. LEM may refund the purchase price or replace the item.

Shipping Costs

The shipping cost is NOT refundable with LEM's Guarantee. We will not refund the cost for shipping the product to you, nor will we cover the expense to ship the item back to LEM.

Only Valid through Our Catalog and Website

We offer this guarantee with products purchased directly from LEM Products, whether through our Catalog or via our Website. Our Guarantee is not valid if you purchased your products through any other retailer. If you have purchased your LEM Product elsewhere and are dissatisfied, please contact the original retailer of purchase to inquire about their return policy.