Our Service Team would like to go over the processes of setting the timer, you can reach them Monday - Friday from 8 AM - 5 PM they can also provide some other help tips on the use of this dehydrator. Our phone # is 877-536-7763.

Yes, trays are available. Part number for the tray is 04057010. Please call customer service to place your order. 877.536.7763

We would agree, rotating the trays and moving from bottom to top will help with a more uniform dry of the product. It will also make a difference if there is more moisture on the meat, herbs, etc.; pat them dry will aid in a quicker drying time. Here are some suggestions on why you may not be getting a uniform dry on your product:

Thinner items dry faster than thick items.
Higher sugar content increases drying time.
Fat increases drying time (and risk of spoilage).
High humidity increases drying time.

We have a customer who uses our product and she is a cookie baker, so yes the unit would be perfect for sugar cookies. As for the icing turning white, we reached out to her and this is the input she had to offer. The dehydrator shouldn’t be turning icing white. It could be you are experiencing “butter bleed”. That’s when the butter leeches up from the cookie into the icing as it dries. People have a lot of theories as to why butter bleed happens. One of those is if your room, or in this case the dehydrator, is too warm. The butter in the cookies melts and moves up into the icing. Try setting the dehydrator to the lowest temp. If that’s too warm, crack the door. But a too warm environment isn’t the only possible contributing factor to butter bleed. Some people say to bake your cookies a day before you decorate and put paper towels between the layers to soak up extra butter. You can "Google" butter bleed for more information. If it’s not butter bleed, then we have no idea why this occurs.

The trays must be stacked only one way to fit together properly. The tabs on sides must alternate, as well as, the lid.

The drying screens are perfect for small items like berries and herbs. They won't fall through when desired drying has been reached.

You can clean with a damp wet cloth. Here is the product manual link: https://s3.amazonaws.com/cdn.lemproducts.com/downloads/1378_manual.pdf

No need to turn the meat on the trays, but you may need to rotate the trays. This will depend on humidity and how wet the meat is. If you pat off most of the moisture the drying time will go faster. Just review from time to time to see how the dehydrating process is proceeding. I make crackers in mine and it works great. No need to rotate trays, each cracker comes out great.

This dehydrator has a one year warranty. Please contact our Customer Service Department. They are available Monday - Friday from 8:00 AM – 6:00 PM EST (877) 536-7763